1. I 'VE NEVER ORDERED BEFORE .HOW DO I START THE ORDER ?(1) The design of Product: _______________________
(2)Measure:_________________(Height)X______________(length)
(3)Order Quantity:________________pcs
(4)Where to Shipping:________________________(Country with postal code pls)
(5)Email your artwork(including AI, JPG, PDF )
2..Q:What other special products can we produce? A:We custom Medals, Challenge coins, Belt Buckles, Keychain ,Charms, Bottle opener, Tie clip, Stud earrings, Car Emblem, Dog tags, Neeklace, Ring, Phone finger holder etc.
3.Q:What's process do we suggest if I want to do cheap but high quality lapel pins?
A: It is better to choose Iron material and hard enamel process. If more than 2 inches, Zinc alloy is the best choice.
4.Q:What format of design drawings do we accept?
A: Adobe Illustrator file is the best, but PDF, PS, PNG JPEG also is OK.
5.Q:What is the MOQ
A: Our MOQ is 50 pcs.
6.Q:How about the standard quality?
A:All looks good and defeat rate under 5%, not 100% perfect .
7.Q:How about the sample policy?
A:We can provide 2 pcs free samples but the size no more than 2inches
.You need to pay mold fee and shipping cost (if need to ship to you ).
8.Q:Why should I pay all fee before production, why can't pay 50%?
A:From artwork to produce will cost workface and our lots of attention, just to make sure this order can come out perfect and you want them.
9.Q:How do I pay my order?
A:PayPal, Western Union, T/T and Alipay (best suggestion )
10.Q:Which delivery way is avaiable?
A:FedEx, DHL, UPS(best suggestion), and TNT.
11.Q:Can I ues my own delivery account , if I have?
A: Sure, that is okay.
12.I received, but it’s wrong, how could I do?
A-1: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford
to re-make them.
A-2: If we made products wrong with our artwork or production plan, we'll re- make for you freely.
